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AWS CLOUD SUPPORT & COST MANAGEMENT

AWS Runs Better with the Right Support

Keep your AWS environment reliable, secure, and cost-efficient

with responsive technical support and practical FinOps guidance.

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Through CUBEANGLE and Ingram Micro’s Unified Support for AWS

your organization gains access to AWS-certified expertise

enterprise-grade response commitments, proactive cost guidance

and escalation paths aligned with AWS support standards.

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Operate AWS with Greater Confidence

 

 

 

 

Running workloads in AWS requires more than access to cloud technology. Your organization also needs dependable support, fast issue resolution, operational guidance, and clear visibility into cloud spending.​​

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CUBEANGLE helps you manage both the technical and financial sides of AWS so your teams can stay focused on growth instead of troubleshooting, escalating support cases, or investigating unexpected costs.

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24×7 AWS Expertise

Access AWS-certified technical engineers whenever support is needed.

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Fast Issue Resolution

Receive response times and escalation paths aligned with the severity and business impact of each issue.

Cost Optimization

Identify optimization opportunities, understand cost drivers, and improve accountability for AWS spending.

Support That Scales

Choose a support model that fits your current cloud usage and expands as your environment becomes more complex.

Support Plans at a Glance

Choose the level of coverage that matches the importance and complexity of your workloads.

Business

Best for organizations with moderate or growing AWS usage that need dependable day-to-day technical support.

  • Web access to cloud support engineers​

  • 24×7 support availability

  • Unlimited cases and contacts

  • Contextual architectural guidance

  • Troubleshooting and best-practice support

  • Access to AWS Support Automation runbooks

  • Escalation to AWS when required

  • Access to technical resources and documentation​​

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Enterprise

Best for organizations operating complex, high-impact, or business-critical AWS environments that require proactive technical engagement.

Everything in the Business plan, plus:

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  • Designated Technical Account Manager for consultative guidance

  • Deep architectural reviews

  • Proactive technical workshops

  • Faster response commitment for critical issues

  • Proactive billing and cost-optimization support

  • FinOps guidance and detailed cost analysis

  • Proactive security reviews

  • AWS Countdown support for eligible events and launches

Your premier Support Experience

  1. Submit cases through the Ingram Micro Support Portal​

  2. Access AWS-certified technical experts around the clock​

  3. Receive proactive case handling and escalation management​

  4. Get guidance on troubleshooting and AWS best practices​

  5. Request contextual architectural reviews​

  6. Access curated technical documentation and knowledge resources​

  7. Escalate cases to AWS when required​

  8. Combine operational support with cost and FinOps guidance

Case Severity / Response Times

Severity
Severity Level
Initial Response Time
General Guidance
Low (P5)
24 Hours
System Impaired
Medium (P4)
12 Hours
Production System Impaired
High (P3)
4 Hours
Business Critical
Critical (P1)
15 Minutes
Production Down
Urgent (P2)
1 Hour

Ready to Strengthen your AWS Support?

Are You Ready to Accelerate Your Business?

Ready to unleash the power of cloud and revolutionize your data capabilities? Discover how CubeAngle's approach can transform your organization, boost operational efficiency, and drive informed decision-making.

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